Heel Appeal Privacy Policy

At Heel Appeal, we respect and uphold your right to privacy and the protection of your Personal Information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information. We are committed to ensuring every interaction with us is safe and secure.

Definition of Personal Information
For the purposes of this Policy, “Personal Information” refers to information about an identifiable individual, such as name, address, email, phone number, and payment details. Personal Information does not include business-related information such as an employee’s work address or title. We collect, use, and disclose Personal Information in accordance with this Policy and applicable privacy laws.

1. Collection of Information

We collect two types of information:

a. Personal Information

We may collect the following Personal Information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Billing Information: Credit card numbers, billing addresses, and payment history.

  • Unique Identifiers: Usernames, passwords, or account numbers.

  • Participation Data: Class reservations, attendance, and preferences.

  • User Content: Photos, videos, or other materials provided to Heel Appeal.

b. Non-Personal Information

We may collect non-identifiable data automatically, including:

  • IP addresses, browser types, and operating systems.

  • Referring/exit pages and interactions with our services.

  • Aggregate data for service improvements and analytics.

c. Location Information

We may derive approximate location information (e.g., city or region) from your IP address for operational purposes, such as recommending the nearest class or studio.

2. Use of Information

We may use your information to:

  • Fulfill class reservations or orders.

  • Send confirmations, updates, or requested service information.

  • Respond to customer service inquiries or concerns.

  • Manage your account, including billing and communication preferences.

  • Share news about programs, schedules, and promotional opportunities.

  • Conduct research to improve our services.

  • Administer contests or special promotions.

  • Comply with legal or regulatory requirements.

3. Your Consent

a. Express Consent

You may be asked to explicitly provide your consent for certain activities, such as subscribing to newsletters or participating in promotions.

b. Implied Consent

In some cases, your consent may be implied, such as when providing information during class registration or completing a waiver form.

c. Withdrawing Consent

You may withdraw your consent at any time by contacting us or using the “unsubscribe” links provided in our emails. Please note that withdrawing consent may limit your access to certain services.

4. Sharing and Disclosure of Information

We do not sell or rent Personal Information. However, we may share your information under the following circumstances:

  • Service Providers: With trusted third parties that assist with operations, such as payment processors or web hosting services.

  • Legal Compliance: To comply with laws, legal processes, or protect our rights and safety.

  • Consent-Based Sharing: With your prior consent for specific purposes.

In cases where data is stored or processed outside Canada, it may be subject to foreign legal requirements.

5. Information Collection via Technology

a. Cookies

We use cookies to enhance your experience, such as recognizing returning users or providing tailored content. You can manage cookies through your browser settings, but disabling them may limit service functionality.

b. Tracking and Analytics

We use web beacons and analytics tools to monitor service usage and improve user experiences. These tools collect aggregate data and do not identify individuals unless voluntarily provided.

c. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

6. Security of Information

We use industry-standard measures, including encryption, to protect your Personal Information during transmission and storage. However, no method is entirely secure, and we cannot guarantee absolute protection.

7. Retention of Information

We retain your information as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations. You may request deletion of your data by contacting us.

8. Policy Updates

We may update this Policy from time to time to reflect changes in practices or legal requirements. Updates will be communicated via email or on our website.

9. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Heel Appeal

heelappeal@appealofficial.com

By engaging with Heel Appeal, you agree to the terms of this Privacy Policy.